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Information from A to Z

Bed Linen and Towels
There are bed linen and towels for two people in all apartments. If you book one of the larger apartments, "Oskar and Lilli" or "Mitzi and Paula", for three or four people, we also provide the additional set(s).

Bibliotels
Altstadthaus Graz is a proud member of the Bibliotels. As such we offer our guests a wide selection of books and took great care in creating a comfortable reading atmosphere in all our apartments.

Cancellation Policy
Our cancellation policy is based on the basic terms of service of the Austrian hotel association (AGBH). Generally, we consider reservations as fixed after we have received a 50% deposit of the sum total. Cancelling a booking is free of charge up until 14 days before the date of arrival. After that we keep the deposit as cancellation fee.

Check-In Times

You can check in between 3.30 and 6.30 pm. However, as the Altstadthaus does not have a reception, we ask our guests to tell us their time of arrival in advance.

Check-Out Time... is till 10 am. If you haven`t left the apartment by that time we will have to charge you for one additional day.

Children
Children up to 2 years stay at the Altstadthaus free of charge.

Cot for Babies/Small Children and High Chair
Upon request, we can provide you with a cot and high chair for babies or smaller children. Please be aware that only the larger apartments "Oskar and Lilli" and "Mitzi and Paula" offer enough space to add a cot.

Laundry
A washing machine as well as an iron and ironing board are available for our guests.

Minimum Stay
The minium stay in all our apartments is 2 nights.

Parking
There are metered parking spaces all around the Altstadthaus that you can use. Please be aware that we cannot reserve any spaces for our guests as it is a public parking zone. You can find more information on directions and parking under Contact.

Smoking
All our apartments are NON-SMOKING accommodations and we would ask you to keep in mind the guests that will want to enjoy them after you.