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Information from A to Z

Bed Linen and Towels
There are bed linen and towels for two people in all apartments. If you book one of the larger apartments, "Oskar and Lilli" or "Mitzi and Paula", for three or four people, we also provide the additional set(s).

Altstadthaus Graz is a proud member of the Bibliotels. As such we offer our guests a wide selection of books and took great care in creating a comfortable reading atmosphere in all our apartments.

Cancellation Policy
Our cancellation policy is based on the basic terms of service of the Austrian hotel association (AGBH). Generally, we consider reservations as fixed after we have received a 50% deposit of the sum total. Cancelling a booking is free of charge up until 14 days before the date of arrival. After that we keep the deposit as cancellation fee.

Check-In Times

You can check in between 3.30 and 6.30 pm. However, as the Altstadthaus does not have a reception, we ask our guests to tell us their time of arrival in advance.

Check-Out Time... is till 10 am. If you haven`t left the apartment by that time we will have to charge you for one additional day.

Children up to 2 years stay at the Altstadthaus free of charge.

City Tax
The city charges an accomodation fee of €2.50 per night per person. We must collect this fee for the city. There is no charge for children up to the age of 15.

Cot for Babies/Small Children and High Chair
Upon request, we can provide you with a cot and high chair for babies or smaller children. Please be aware that only the larger apartments "Oskar and Lilli" and "Mitzi and Paula" offer enough space to add a cot.

The kitchen is fully stocked. In addition to the stove top and oven, you will find a filter coffee maker and a tea kettle. We supply two dish towels, dish soap and sponge, and dishwasher cleaner. 

A washing machine as well as an iron and ironing board are available for our guests in our laundry room.

Minimum Stay
The minium stay in all our apartments is 2 nights.

There are metered parking spaces all around the Altstadthaus that you can use. Please be aware that we cannot reserve any spaces for our guests as it is a public parking zone. You can find more information on directions and parking under Contact.

All our apartments are NON-SMOKING accommodations and we would ask you to keep in mind the guests that will want to enjoy them after you.

The building is a 4 story walk up. The staircase is the original staircase from 1900, and very comfortable to walk up. There is no elevator. We have apartments in all floors of the house. If you require an apartment in a lower floor, please inform us and we will try to accommodate your request.

Tap water
Please drink and enjoy our tap water. Graz has very good drinking water.
The water in Graz is completely natural. It has not been treated or chlorinated. The water tastes fresh and good. The groundwater fields have existed since the last ice age and are filled with calcareous gravel and sand. This makes the drinking water in Graz hard, 15 ° dH to 17 ° dH (° dH = German hardness). This natural “hardness” ensures a pleasant taste and has favorable effects on your circulation and bone structure.